Delivery Policy

Effective Date: December 24, 2024

1. Introduction

At Shinyd.site, we are dedicated to delivering your luxurious dinnerware products promptly and securely. This Delivery Policy outlines our shipping methods, delivery times, costs, and other related information to ensure a smooth and transparent delivery process.

2. Shipping Methods

We offer various shipping options to cater to your needs:

2.1. Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: $5.99 for orders under $50; free for orders over $50
  • Tracking: Available

2.2. Expedited Shipping

  • Delivery Time: 2-3 business days
  • Cost: $19.99
  • Tracking: Available

2.3. Overnight Shipping

  • Delivery Time: Next business day
  • Cost: $39.99
  • Tracking: Available

2.4. International Shipping

  • Delivery Time: 7-21 business days (depending on destination)
  • Cost: Varies based on location and order size
  • Tracking: Available for select countries

3. Order Processing Time

All orders are processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Costs

Shipping costs are calculated based on the selected shipping method, destination, and the total weight of the order. Shipping fees will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to be updated.

6. Delivery Issues

6.1. Incorrect Address

Please ensure that your shipping address is accurate and complete. Shinyd.site is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

6.2. Lost or Damaged Packages

If your package is lost or arrives damaged:

  1. Contact Us Immediately: Notify us within 7 days of the expected delivery date.
  2. Provide Evidence: Supply photos of the damage and any relevant information.
  3. Resolution: We will investigate the issue with the shipping carrier and offer a replacement or refund as appropriate.

6.3. Delayed Delivery

While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or high demand periods may affect delivery times. We will notify you of any significant delays.

7. International Shipping Considerations

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
  • Import Restrictions: Ensure that the products you order are allowed in your country. Shinyd.site is not responsible for items seized or returned due to import restrictions.

8. Address Verification

To prevent shipping errors, we may use address verification systems. If your address cannot be verified, we may contact you to confirm the details before shipping.

9. Contact Us

If you have any questions or need assistance with your delivery, please contact us: