Refund and Returns Policy

Effective Date: December 24, 2024

1. Introduction

At Shinyd.site, we strive to ensure your complete satisfaction with our luxurious dinnerware products. If for any reason you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which returns and refunds are accepted.

2. Return Eligibility

2.1. Time Frame

You have 30 calendar days from the date of delivery to request a return or exchange.

2.2. Conditions for Returns

To be eligible for a return, the item must:

  • Be Unused and Unwashed: The product should be in its original, unused condition.
  • Maintain Original Packaging: All original packaging, including boxes, labels, and any included accessories, must be intact.
  • Show No Signs of Damage: Items must be free from defects or damage not caused by the customer.

3. Non-Returnable Items

Certain types of products are exempt from being returned:

  • Customized or Personalized Items: Items tailored to your specifications cannot be returned.
  • Final Sale Items: Products marked as final sale are not eligible for return.
  • Perishable Goods: Items that can deteriorate over time are not eligible.

4. Return Process

4.1. Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out via info@shinyd.site or call us at (781) 436-3036 within the return window.
  2. Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Approval: Our customer service team will review your request and provide instructions for the return process.

4.2. Shipping the Return

  • Packaging: Ensure the item is securely packaged to prevent damage during transit.
  • Shipping Costs: Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
  • Tracking: We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Refund Process

5.1. Inspection

Upon receiving your returned item, we will inspect it to ensure it meets the return eligibility criteria.

5.2. Approval or Rejection

  • Approved Returns: If your return is approved, we will process a refund to your original payment method within 7-10 business days.
  • Rejected Returns: If your return does not meet the eligibility criteria, we will notify you and return the item(s) at your expense.

5.3. Refund Amount

Refunds will be processed for the full purchase price of the item(s), excluding original shipping costs and any applicable taxes.

6. Exchanges

If you need to exchange an item for the same product, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact Us Immediately: Notify us within 7 days of receiving the product.
  2. Provide Evidence: Supply photos or a detailed description of the damage or defect.
  3. Resolution: We will offer a replacement, repair, or full refund based on the situation.

8. Return Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Please review the policy periodically to stay informed about our practices.

9. Contact Us

For any questions or to initiate a return, please contact us: